Outsurance : Eager to sign up clients, not so eager to honor a claim.

Very eager to sign up new clients, but not so eager to honor a claim. I signed on with agent Vincent and another person that mentioned that if I do not have my full claim history that it doesnt matter, that Outsurance will just increase my contribution. I asked for a full report from my previous insurance and forwarded the info to Outsurance. They are unable to find this mail and I have deleted my sent mails. At NO stage did I withheld information or **** to Outsurance. It took me 3 days and 15 calls to contact GUGULETHU NKOSI. Michelle Surjoopersadh arranged an assessment of the damage and forwarded me a quote for the work. Two weeks after the accident Tinyiko Baloyi still has not discussed the matter with her manager, but has already offered to pay my premiums back and refuse the claim of R8000. Ludicrous!