EB
Evelyn B

1 reviews | Active since Jan 2017

18 Nov 2020, 12:29

Outsurance double the price.

I scratched my car and contacted Outsurance, had to send them pictures of the car damage etc. They came back with a figure of R11,000.00 for repairs. My excess is R4250.00. am a pensioner and just do not have that money. I went to 2 other reputable panel beaters and the one quote was R6815.00 and the other one was R5750.00. Outsurance has an approved list of suppliers with whom they deal. Now for their quote to be double that of others is just not acceptable. I found someone who did a fantastic job for R1200.00. He is Andres Panel Beaters in Eerste River. ***. He took less than a day to repair. I would like to know from Outsurance why their approved supplier is so much more and does no one ever compare the quoted prices. I am still waiting for an explanation from Outsurance. In the end it is the policy holders whose premium goes up.

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Replies (1)
OUTsurance
OUTsurance's reply25 Nov 2020, 11:34
Official
Good day Evelyn,

Thank you for raising your concerns with us.

We escalated the matter to Gavin our assessing manager who contacted you to address your concerns regarding the quotation and he discussed in detail why there was a difference between the quotations.

We know you appreciated his feedback.

Regards,
OUTsurance