Outsurance Double Debits after Confirmation

I have never been so disgusted in service I have received over theses past 4 days with purchasing my new car even though I am a already customer . This had all started on Thursday when I was calling for the premium updated and change of car on my policy . Yes I had a few people helping as many would say they would call me back . but the worst part is the fact that I had to make other finical arrangement as OUTsurance decided to double debit my account even though it was confirmed 3 times that I would only have the difference debited off my account. I call the call centre yesterday asking for an explanation and then I still get the cheek to ask for a bank statement to show the debit but the funny part is that the guy could see it on the system . I was so tempted to cancel my policy yesterday with you guys as this is ridiculous that you as OUTsurance assumes that there is plenty money in our accounts to do debits orders as you please . <br> I had asked for feedback from the customer care Line manager and yet had received not call back form you guys . I can't believe that I actually thought I could give OUTsurance a second chance with my policy this time around .