JP
Jayson P
1 reviews | Active since Oct 2020
05 Mar 2021, 12:27
OUTSURANCE DOUBLE DEBIT ORDERS
Outsurance deducted a second amount via debit order unauthorised and incorrectly from my bank account 02 March 2021.
I have been trying (phoning and waiting) for 3 days with the call centre (called 3 times) to understand why and also when it will be reversed. NOBODY CAN TELL ME WHY AND WHEN I WILL HAVE IT REVERSED.
UNACCEPTABLE.
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Replies (1)
OUTsurance's replyOfficial
09 Mar 2021, 09:06Hello Jayson
Thank you for bringing the matter to our attention.
Our client care manager contacted you right away. She refunded the pro rata amount we deducted and referred the matter for urgent investigation.
We are very sorry about this error and thank you for accepting our apologies.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our client care manager contacted you right away. She refunded the pro rata amount we deducted and referred the matter for urgent investigation.
We are very sorry about this error and thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply09 Mar 2021, 09:06
Official
Hello Jayson
Thank you for bringing the matter to our attention.
Our client care manager contacted you right away. She refunded the pro rata amount we deducted and referred the matter for urgent investigation.
We are very sorry about this error and thank you for accepting our apologies.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our client care manager contacted you right away. She refunded the pro rata amount we deducted and referred the matter for urgent investigation.
We are very sorry about this error and thank you for accepting our apologies.
Regards
OUTsurance