Outsurance Don't want to cancel my funeral policy at my request

I phoned 27/10/2022 to cancel my funeral policy and to request a cancellation letter, needless to say the Sales Person was very unhelpful and carried on and insisted on trying to convince me to not cancel.

I need my policy to be cancelled with immediate effect, cancel the debit order and send me the letter to confirm the same. It was very unpleasant to deal with someone that would not listen to my request and just fell short of refusing my request to cancel. Unfortunately I didn't take his name. If they have any hope of acquiring me as a client in future, they should please fulfill my request, which is easy and simple and should be honoured as it is my right. I then tried to send an email to cancel on the 28th of October and I got an auto response stating I need to phone in, what is the use? I don't want my account debited any further. I will never use Outsurance again if this is how they operate.