OUTSURANCE DONT TAKE RESPONSIBILITY! NO AFTERSALES SERVICE! YOUR CALL IS RECORDED MEANS NOTHING TO THEM!

When Outsurance contacted me on 16 May to add my car on their insurance, they stated to me that the "call is recorded" and one can listen to it anytime. The agent stated that car hire is included in my premium of R765. Going in on their app it showed that the premium of R765 is topped with the car hire. I made like at least 10 calls to sort this issue out and sent an email to the complaints department. Brandon phoned me and promised to listen to the call and give me feedback. Much more agents later still no feedback. On Friday an lady agent told me that Management must sort this issue out. Management did not call me. I sent another email to the complaints department today. I cannot believe how nobody takes responsibility. 14 days later and just no responsibility. I think this shows that I must find a new insurance company today! Not impressed, so dissappointed. My husband was with them for 22 years! Shocking!