1 reviews | Active since Nov 2012
OUTSURANCE DONT DELIVER - LOOKING FOR EXCUSES NOT TO PAY
Outsurance do not always deliver.
We live on a small holding west of Pretoria. To protect ourselves against crime etc, we had alarms and cctv cameras installed. The alarm is fitted in the outbuilding and a wifi ptz camera outside on a pole to monitor the outbuilding. Wifi camera due to distance. At my house i have fitted four cctv wired cameras outside with motion detector alarm activated on all four. The dvr are also inside my house. All cctv cameras are fitted outside the house for early warning for intruders, so we can be prepared. We were unfortunate to have some claims during the last few years due to circumstances beyond our control.
On the first night we moved tou our new premises most of our belonings were stil packed in the outbuilding - a four car garage. We did not know how to set the alarm yet. Also no cameras yet. On the first night we had a brake in and a lot of our posessions wer ******. We thaught no problem, as Outsuranc were already updated with the new premises details. Claim were registered, saps number supp**** etc. Then Outsurance started asking for proof of purchase for most of the items, witch we could not supply as we only keep until item warrenty expires. We ended up with claim paid not even a quater of what was claimed.
Due to loadshedding from time to time and a lot of power surges and some thunder storms in this area it later led to another claim. Complete camera system, android tv box and power supply that charges batteries for led lights during no power - small holdings are very dark and unsafe at night. Claim registered. Avery capable claim adviser sorted and finalised my claim within three days. New items were delivered and access was paid.
Alater claim for my microwave that stopped working were rejected due to apparently old age.
A few months later o 4 Febr 2022 we had a massive thunderstorm and floods in Pretoria and our area. From load shedding to power outages and power surges, more than normal. On the morning of 5 Febr 2022 we noticed that some items did not survive. The dc power supply that are used to power our emergency neighbourhood watch radio were dead. Tested the radio on a car battery and it was stil working. Android TV Box, Powers on but no display on tv. PTZ CCTV WIFI camera outside on pole mounted, completely dead. Registered claim. This time the outcome were different. Outside camera not covered - falls under property building cover - we are renting. Previous camera claim for outside mounted cameras were paid. Technician wil be send to see if repairs can be done. Outcome wil most likely be oldage as to not pay.
This was the last straw and i just had enough. I cancelled the claim and my policy with Outsurance with immediate effect.
Unfotunately there are some claim advisers that go out of their way to keep the client happy, but some of them most likely get some bonus or incentive for claims that they reject.
I wil be heading back to First For Woman - Had no hassles.
I moved to Outsurance on the advise of a family member employed by them.
Anybody who needs more info about Outsurance excuses not to pay, feel free to contact me.
Vanessa Visser *** Policy number - OT***
I know received a call from a lady that claims to be a service provider for Outsurance that handles claim issues for them. The claims manager did not find it important enough to contact me himself. I am just another small fish in the bowl for them. Just another cancellation.
The lady that contacted me wanted to assist me with my claim. Why do you as a client always needs to make some noise to get the service that you pay for. Why do some claim advisers sort a claim in three days? While other claim advisers try and get as much savings for Outsurance on a claim as possible. Rechane Henney - Current claims adviser seem to follow this procedure. Surely there must be some incentive for them.
I informed them that they must cancel the current claim. I can replace the items myself. My policy wil stay active until end Februry 2022 as my installment are paid up until then.
I can see no reason to stay with a insurance company that has claims advisers that handle cases different from day to day. You are not guaranteed that you have full cover at any moment. Your cover changes from claims adviser to claims adviser. Like i mentioned before, there are some excellent claim advisers. Unfortunately there are the problem ones, that most probably just came out of training, that gives a company a bad review.
I wil not refer anybody ever again to Outsurance.
If you so wish to join Outsurance, please read all the fine print and get every thing they promise on the phone in writing. Do not go just on the sales person word. You might in future regret it.
Telephone recordings means nothing, they dont supply when requested.
The management of Outsurance can contact me to discuss the matter if they dont agree.
Please, not a service provider, but Outsurance management.
I know received a call from a lady that claims to be a service provider for Outsurance that handles claim issues for them. The claims manager did not find it important enough to contact me himself. I am just another small fish in the bowl for them. Just another cancellation.
The lady that contacted me wanted to assist me with my claim. Why do you as a client always needs to make some noise to get the service that you pay for. Why do some claim advisers sort a claim in three days? While other claim advisers try and get as much savings for Outsurance on a claim as possible. Rechane Henney - Current claims adviser seem to follow this procedure. Surely there must be some incentive for them.
I informed them that they must cancel the current claim. I can replace the items myself. My policy wil stay active until end Februry 2022 as my installment are paid up until then.
I can see no reason to stay with a insurance company that has claims advisers that handle cases different from day to day. You are not guaranteed that you have full cover at any moment. Your cover changes from claims adviser to claims adviser. Like i mentioned before, there are some excellent claim advisers. Unfortunately there are the problem ones, that most probably just came out of training, that gives a company a bad review.
I wil not refer anybody ever again to Outsurance.
If you so wish to join Outsurance, please read all the fine print and get every thing they promise on the phone in writing. Do not go just on the sales person word. You might in future regret it.
Telephone recordings means nothing, they dont supply when requested.
The management of Outsurance can contact me to discuss the matter if they dont agree.
Please, not a service provider, but Outsurance management.
Thank you for bringing this matter to our attention.
After responding privately to your review, we escalated the matter to Angel our claims manager who contacted you to address your concerns. Your overall claims experience is most concerning and we see it in a serious light. This was certainly not the level of service we usually deliver. We will address the service transgressions accordingly.
Richard our retentions manager has subsequently contacted you to reinstate your policy. We appreciate your loyal and continued support.
We do apologise for the poor claims experience.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
After responding privately to your review, we escalated the matter to Angel our claims manager who contacted you to address your concerns. Your overall claims experience is most concerning and we see it in a serious light. This was certainly not the level of service we usually deliver. We will address the service transgressions accordingly.
Richard our retentions manager has subsequently contacted you to reinstate your policy. We appreciate your loyal and continued support.
We do apologise for the poor claims experience.
Regards,
OUTsurance