1 reviews | Active since Dec 2016
Outsurance don't care
Truly shocking how clients are treated.I have full comprehensive insurance,including car hire.My vehicle was involved in accident on Friday 17/05/2019 and hired vehicle was delivered the afternoon.On the same day Outsurance called me,stating that its best to write off off my vehicle,and they will pay me out.Claim was finalized today and i immediately received an SMS stating i must return hired car by 27/05/2019 otherwise i will be charged for rental vehicle.This barely a week after i received hired car.How am i supposed to get to and from work, and search for a new vehicle.I have cancelled all policies with immediate effect,cost R2000,00 monthly.After 5 years this is my first major claim,and to be treated in this manner is totally unacceptable.You have lost my business and probably those of future clients.SHAME ON YOU>
Thank you for your feedback. We understand your concern and we have addressed the matter with you. Data indicates that once a vehicle claim has been settled a new vehicle is purchased within 72 hours.
Please note every situation is taken on its own merits and we do make exceptions if a client requests an extension.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. We understand your concern and we have addressed the matter with you. Data indicates that once a vehicle claim has been settled a new vehicle is purchased within 72 hours.
Please note every situation is taken on its own merits and we do make exceptions if a client requests an extension.
We do apologise for the inconvenience caused.
Regards,
OUTsurance