Outsurance doesn't do what they promise

On the 26th February 2021 there was a severe hailstorm which resulted in excessive damage to my home. Build up of the hail on our roof led to water leaking onto our ceiling and flooding the some of the house. It was so bad some of our ceilings fell off. Damage caused by hail is included in my insurance policy with Oursurance - I double checked this. I submitted my claim on the 26th February for the damaged ceilings, roof and house contents which were damaged by water and falling ceilings. Outsurance sent an assessor who finally made his way to our home on the 3rd March. Thereafter contractors were at our home from the 9th to the 13th March 2021 to fix our ceilings. Service up until that point had been fine however it seems that Outsurance has now lost interest in repairing the roof. Their roof service provider was sent on the 16th March 2021.Thereafter I phoned almost every day to get the progress of the roof because I feared the new ceiling would be damaged if there was another storm. Instead I was sent from pillar to post. Unfortunately my fears were realised , there was another storm yesterday and the new ceilings are now wet and leaking once again. I was told that there is another roof specialist assigned who was meant to contact me yesterday, still nothing. I foresee another delay. I believe that they are avoiding fixing the roof and are on a fault finding mission. Where is the service and payout efficiency that Outsurance is constantly advertising? It is now over a month after the damage and my home is still in a mess