ZG
Zahier G
1 reviews | Active since Jun 2016
28 Jul 2020, 12:45
Outsurance does not want to pay
Claim no - *** - I’m suppose to keep slips for a claim on a different house that was done in 2017 why was I not told to keep the slips for that house? Why is Thomas not returning my calls it’s a week now
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
29 Jul 2020, 13:39Hello Zahier
Thank you for your feedback. Please accept our apologies for the fact we did not return your calls. This is being addressed.
Our claims manager, Zandi contacted you. She confirmed the reason for us not attending to the resultant damages to the roof and ceilings was poor maintenance. A discussion was held with your wife and a letter was sent confirming same previously.
You advised that Zandi that you did replace the gutters and agreed to send her the invoices.
We will obtain quotes for the glass as this is not showing on the assessment report.
Further feedback will be provided as soon as possible.
Regards
OUTsurance
Thank you for your feedback. Please accept our apologies for the fact we did not return your calls. This is being addressed.
Our claims manager, Zandi contacted you. She confirmed the reason for us not attending to the resultant damages to the roof and ceilings was poor maintenance. A discussion was held with your wife and a letter was sent confirming same previously.
You advised that Zandi that you did replace the gutters and agreed to send her the invoices.
We will obtain quotes for the glass as this is not showing on the assessment report.
Further feedback will be provided as soon as possible.
Regards
OUTsurance
OUTsurance's reply29 Jul 2020, 13:39
Official
Hello Zahier
Thank you for your feedback. Please accept our apologies for the fact we did not return your calls. This is being addressed.
Our claims manager, Zandi contacted you. She confirmed the reason for us not attending to the resultant damages to the roof and ceilings was poor maintenance. A discussion was held with your wife and a letter was sent confirming same previously.
You advised that Zandi that you did replace the gutters and agreed to send her the invoices.
We will obtain quotes for the glass as this is not showing on the assessment report.
Further feedback will be provided as soon as possible.
Regards
OUTsurance
Thank you for your feedback. Please accept our apologies for the fact we did not return your calls. This is being addressed.
Our claims manager, Zandi contacted you. She confirmed the reason for us not attending to the resultant damages to the roof and ceilings was poor maintenance. A discussion was held with your wife and a letter was sent confirming same previously.
You advised that Zandi that you did replace the gutters and agreed to send her the invoices.
We will obtain quotes for the glass as this is not showing on the assessment report.
Further feedback will be provided as soon as possible.
Regards
OUTsurance