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Samuelpudikabekwa
1 reviews | Active since Mar 2025
13 Oct 2025, 13:12
Outsurance does not pay claims
Poor service, i took out a funeral policy for my sister as i am the only person working in the family. When my sister passed away on Monday, I logged a claim wit OUTsurance on Tuesday. I made follow up and no payment was made. On Friday i called their manager to complain and he said he will contact me around 12pm and that never happened, i was called after 4pm and was told they will only pay R30 000 the balance will be paid after investigation. Still to date they have not paid. Outsurance is a big ****mer, how can they do this to people who are crying but when they want premiums they get them every month. If you have policies with Outsurance switch to other insurers before its too late. They don't care for their clients all they want is premiums. I will be also taking them to the Ombudsman. Guys move your covers from outsurance if you want peace of mind
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Replies (3)S
Samuelpudikabekwa's updateReviewer Update
13 Oct 2025, 16:12On a serious note, you are taking clients for a ride. What kind of an organization are you, you failed to pay a claim within 48 hours, I have already buried my sister without your help. What is the main reason of taking out policy if one will be paid after the burial? People of South Africa you can now see how OUTsurance will treat you when you have death in your family, make good choices when applying for funeral policies. Companies like OUTsurance are not good at all for us.
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Samuelpudikabekwa's update13 Oct 2025, 16:12
Reviewer Update
On a serious note, you are taking clients for a ride. What kind of an organization are you, you failed to pay a claim within 48 hours, I have already buried my sister without your help. What is the main reason of taking out policy if one will be paid after the burial? People of South Africa you can now see how OUTsurance will treat you when you have death in your family, make good choices when applying for funeral policies. Companies like OUTsurance are not good at all for us.
OUTsurance's replyOfficial
14 Oct 2025, 11:57 Good day We would firstly like to extend our deepest condolences. Our claims manager, Victor, has contacted you regarding your claim and we have been informed that the claim has been finalised and settled. We wish to assure you that we are committed to providing excellent services, but sometimes the claim validation processtakes longer than anticipated. Please be assured that we make every effort to ensure that claims are processed and settledas promptly and efficiently as possible. We apologise for the disappointing experience which you had on your claim. Regards, The OUTsurance Team
OUTsurance's reply14 Oct 2025, 11:57
Official
Good day We would firstly like to extend our deepest condolences. Our claims manager, Victor, has contacted you regarding your claim and we have been informed that the claim has been finalised and settled. We wish to assure you that we are committed to providing excellent services, but sometimes the claim validation processtakes longer than anticipated. Please be assured that we make every effort to ensure that claims are processed and settledas promptly and efficiently as possible. We apologise for the disappointing experience which you had on your claim. Regards, The OUTsurance Team
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Samuelpudikabekwa's updateReviewer Update
15 Oct 2025, 11:58Fellow SA Citizens, Outsurance only paid my claim on the 14, a week after submitting all the necessary documents. How do you explain your 48 hrs. Outsurance is taking clients for a ride and i will never ever again be their client. Those who have policies with this micky mouse company know that you are in trouble, i had to use my credit card to pay for items that i was supposed to pay them cash. I regret ever making a decision to take a policy with Outsurance . I have asked all my fsamily memberes to jump out of Outsurance as they don't respect their clients at all.
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Samuelpudikabekwa's update15 Oct 2025, 11:58
Reviewer Update
Fellow SA Citizens, Outsurance only paid my claim on the 14, a week after submitting all the necessary documents. How do you explain your 48 hrs. Outsurance is taking clients for a ride and i will never ever again be their client. Those who have policies with this micky mouse company know that you are in trouble, i had to use my credit card to pay for items that i was supposed to pay them cash. I regret ever making a decision to take a policy with Outsurance . I have asked all my fsamily memberes to jump out of Outsurance as they don't respect their clients at all.