1 reviews | Active since Jan 2014
Outsurance does not like a frequent claimant
<p>I have been an outsurance customer for years. Three years back my laptop was damaged and they agreed to pay out. In May 2016 l dropped by ipad and again l successfully claimed from Outsurance. This month (August) my Mac Book developed a purple screen for reasons unknown to me. When l lodged a claim with Outsurance, my claim was referred to an investigator. No explanation was given. The investigator asked questions about who lives at home with me, my husband's ID number and name. They probably thought my husband and l were running some syndicate to **** them. The Apple Repair Centre reported that they could not tell what caused the damage and the investigator conveniently chose that part of the report saying Apple could not find evidence of damage and they refused to pay. So my conclusion is Outsurance is happy with a customer who claims occasionally and not regularly. Be warned customers of Outsurance.</p>
We are sorry we created such a poor impression with you and thank you for your feedback.
Our assessing manager, Morne contacted you and discussed the detail of the damage report.
You infornmed Morne you obtained your own damage report which shows liquid damaged the laptop. Should you consider sending us a copy of the latter with photo's, we can reconsider the claim.
Morne provided you with his details.
We hope to hear from you soon.
Regards
Dinky
We are sorry we created such a poor impression with you and thank you for your feedback.
Our assessing manager, Morne contacted you and discussed the detail of the damage report.
You infornmed Morne you obtained your own damage report which shows liquid damaged the laptop. Should you consider sending us a copy of the latter with photo's, we can reconsider the claim.
Morne provided you with his details.
We hope to hear from you soon.
Regards
Dinky
l am pleased to report that Outsurance has now agreed to refund me the amount that l paid the repairers after l obtained a second quotation to the effect that my mac book sustained liquid damage. Well done Outsurance but in future do not decline a claim based on one report. It is always worthwhile obtaining a second opinion. Because you at least listened and were prepared to engage me on the matter through Morne, l will happily re-instate my insurance with Outsurance which l had cancelled after the incident.
l am pleased to report that Outsurance has now agreed to refund me the amount that l paid the repairers after l obtained a second quotation to the effect that my mac book sustained liquid damage. Well done Outsurance but in future do not decline a claim based on one report. It is always worthwhile obtaining a second opinion. Because you at least listened and were prepared to engage me on the matter through Morne, l will happily re-instate my insurance with Outsurance which l had cancelled after the incident.