Outsurance does have a heart!

<p>OPEN LETTER TO HELLOPETER</p> <p>My wife and I recently lost our home of 18 years and all our possessions after 44 years of marriage in a bush fire in Wilderness, Western Cape. The fire was so intense that our home was burnt to the ground in minutes. We were at home at the time but managed to evacuate just before the blaze hit with a few important documents and the clothes on our backs.</p> <p>I contacted my insurer Outsurance the next morning to report the total loss of both house contents and building. From that moment until the claim was settled 20 days later we were treated with compassion and efficiency, from the call centre personnel through the fire assessor (Mr Jaco Swart) to the head office project manager (Mr Varian Van Reysen).</p> <p>To illustrate this sympathetic treatment over the last three weeks may I just highlight the following:</p> <p>· The call centre agent (I think her name was Mpho) I first spoke to in order to register the claim was as distressed as I was and immediately suggested we move into an hotel at Outsurance’s expense.</p> <p>· A couple of days later, the Outsurance fire assessor, Mr Jaco Swart, flew in from Cape Town to meet with us, inspect the site and to carry out his investigation. At all times, he was respectful and sympathetic beyond the call of duty.</p> <p>· Shortly after this, Mr Swart arranged an interim payment into our bank account so we could purchase some basic needs.</p> <p>· At the same time, he expedited a laptop claim so we could buy a computer and get back online.</p> <p>· About 2 weeks after the fire, Mr Swart called to say the full contents claim was approved and that the funds were transferred to our account.</p> <p>· Throughout this tough period, Outsurance project manager, Mr Varian Van Reysen, phoned several times to enquire after our well-being and to keep us informed as to how the claim was progressing.</p> <p>· A mere 20 days after the inferno, Mr Van Reysen phoned to tell us that our full building claim had been authorised and paid into our bank account.</p> <p>· On top of all of this, he confirmed that Outsurance would pay for up to 6 months of house rental until we have purchased/built a new home.</p> <p>My wife and I have lost a lot (both material and sentimental) but we are putting on a brave face and treating this as the start of an exciting new chapter in our lives. It would have been impossible to have this attitude were it not for the people I have mentioned above and of course the unseen personnel behind the scenes at Outsurance who also made this possible.</p> <p>Heartless insurance company! The exact opposite!!</p> <p>So it’s a huge thanks to all the guys at Outsurance. It shows big business does have a soul! Kindest regards. Brick and Fred Bradford</p> <p> </p>