Outsurance does care

I deal with my Moms insurance - she is 86 years old. Outsurance recently increased her premium with the normal annual increase. I phoned them to complain as being a pensioner it is hard for my Mom to keep up with all the increases. Outsurance then reviewed the policy and brought premium to below what it was before the increase!!! Thank you Outsurance - my Mom really appreciates it. Am thinking of moving my own insurance there too.