BC
Brad C

1 reviews | Active since Dec 2018

07 Jul 2022, 14:36

Outsurance, do you ever get something out?!

Quick to take off your monthly premium but when it comes time to claim they will seek any loophole to get away from it, poorly explained policies and uninterested agents rather look elsewhere for something

0
Replies (2)
OUTsurance
OUTsurance's reply12 Jul 2022, 11:50
Official
Hello Brad

We understand your disappointment and assure you we will at all times settle valid claims.

Our claims manager has been unsuccessful in her attempts to contact you to discuss the rejection of your claim. She proceeded by sending you an email. We will appreciate the opportunity to discuss the detail.

Regards
OUTsurance

OUTsurance
OUTsurance's reply18 Jul 2022, 15:08
Official
Hello Brad

Following our mutual private replies, we again apologise for the disappointment the rejection of your claim caused you.

Our claims manager proceeded by confirming the rejection via email. Accidental damage is not covered under our contents section and can be selected at an additional premium.
We are sorry to see you have since decided to cancel your policy with us. You have our best wishes for the future.

Regards
OUTsurance