OutSurance...do not invest in outSurance

<p>Good day,</p> <p>I insured my Home contents, garden furniture and out n about items with OutSurance at the beginning of December. I have made my payments towards all these packages. I am in Goodstanding with my insurance company, Virseker, that i have both my vehicles insured with and have never claimed for anything. I have never even claimed for a windscreen i replaced, paid for it myself.</p> <p>On the 31st December i went to visit an attraction at the Vaal River and had my backpack, with items inside with me. I normally take some breda with me to ffed the fish at a certain spot at the river. There was quite a number of people there when i arrived, thats normal for the 31st December, so i put my bag down right next to me and took the bread out, broke it into pieces and fed the fish. As i finished i reached for my backpack and found it was gone. Well, i frantically looked around, hoping to spot someone with my backpack, but to no avail. I left immediately, as i was waiting for my wife to join me, and went home to inform my wife.</p> <p>I got an Affidavit from the Police, opened a case, got the case number, informed my insurance, have already received four phone calls from the police, i submitted photos to show that i owned andhad the content of the bag in my posession.</p> <p>OutSurance stays away for days, FK what they are trying to do. I have sent numerous emails to the person, Christy Mabele, but have not received ONE reply. I get a phone call out of the blue asking me to explain what happend, over and over, FT, i have had enough. OutSurance is quick to debit my account, but do not expect results in case of a valid claim.</p> <p>Please, i am with Virseker, have been with Auto&General, but OutSurance is the worst insurance company i have ever dealt with, please, please think twice before you fall for empty promises.</p> <p>Rudolf & Jowanita De Villiers </p>