Outsurance disputes are not responded to

I logged a dispute with Outsurance for a claim that they rejected. My initial email to the disputes department went totally unanswered for a day. I then emailed them a second time. Subsequently, I received a mail to ask how the service was by Outsurance (as they do with all their claims).

I indicated that the service was terrible, upon which I later received a call from Outsurance. The lady doing the customer satisfaction survey asked why I rated Outsurance so low, and I told her about the dispute and said that I had received no response. She said she would follow up and that disputes need to be resolved in 5 days.

I then received a mail from them stating that they would review and provide feedback. Well it has been the 5th day today, and still no response from Outsurance.

By the way, Santam quoted me LESS than half what Outsurance is charging me for my home insurance. Outsurance definitely isn't the cheapest. I'll be saving almost R1,000 every month on my home insurance.

Cheers Outsurance. This terrible service is the final straw for me.