Outsurance Dishonours Legitimate 9 November 2024 Claim as Confirmed via Report to Ombudsman BUT STILL NO ACTION to Repair Surge Damage AND now dishonours claims RESULTING FROM COMPROMISED SECURITY

A follow-up to the January review. Despite being covered for electrical surge - confirmed by Outsurance to the Ombudsman - the surge protector, electric fence, and security cameras are STILL NOT REPAIRED since 9 NOVEMBER 2024. Also, the 10 wallplugs.

Since then, 4 ******** incidents on the property, which are A DIRECT RESULT of no security.

1 electric water pump (honoured by Outsurance), 5kw generator (NOT covered for theft) 80 metres irrigation pipe + fittings (no response from service provider), blankets and bathtowels from wash line (NOT covered for theft), 2 cellphones and a tablet (NOT covered for theft - no decision yet).

So, the absence of a timely response to a 9 Nov 2024 claim IS THE CAUSE of the ********s gaining access to the property BUT OUTSURANCE DENIES COMPENSATION!

Almost 4 months with no security, for which I am covered, and I must bear the costs of replacement of goods?

I don't understand.