1 reviews | Active since Jun 2010
Outsurance dishonest consultants
<p>Just shows you that customers don’t really know what Outsurance consultants do amend when minimizing your policy to reduce your instalment .I just checked my documents sent to me compared to the original policy when I started with outsurance .</p> <p>I noticed that my access was put up from basic comprehensive R3400 and glass R950 to basic comprehensive R4010 and glass R1120.</p> <p> </p> <p>We as customers should have known that there is no way an instalment would come down without it affecting our pockets .</p> <p> </p> <p>Outsurance must investigate and ensure that my basic access gets back to the original amount signed for without my premium increasing, as they are putting a rug in front of clients eyes with them not being honest and telling you on the phone that we can decrease your instalment by adding to your basic access !!!!!!!!!</p>
Your feedback was most alarming. We need to discuss and get consent from our clients before affecting any changes on a policy.
Our client care manager immediately investigated the detail and contacted you with feedback.
She confirmed our advisor merely revised your premium which resulted in a reduction of same. The increased excess was a result of your annual rerate which increases with inflation. Mapula offered to reduce your excess but you declined and will notify us of your final decision.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky
Your feedback was most alarming. We need to discuss and get consent from our clients before affecting any changes on a policy.
Our client care manager immediately investigated the detail and contacted you with feedback.
She confirmed our advisor merely revised your premium which resulted in a reduction of same. The increased excess was a result of your annual rerate which increases with inflation. Mapula offered to reduce your excess but you declined and will notify us of your final decision.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky
Your feedback was most alarming. We need to discuss and get consent from our clients before affecting any changes on a policy.
Our client care manager immediately investigated the detail and contacted you with feedback.
She confirmed our advisor merely revised your premium which resulted in a reduction of same. The increased excess was a result of your annual rerate which increases with inflation. Mapula offered to reduce your excess but you declined and will notify us of your final decision.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky
Your feedback was most alarming. We need to discuss and get consent from our clients before affecting any changes on a policy.
Our client care manager immediately investigated the detail and contacted you with feedback.
She confirmed our advisor merely revised your premium which resulted in a reduction of same. The increased excess was a result of your annual rerate which increases with inflation. Mapula offered to reduce your excess but you declined and will notify us of your final decision.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky