Outsurance DISGUSTING Service

Outsurance proved to be very disrespectful, unprofessional and useless to their clients. On Friday 19 May 2023 at 14:47 I asked Michael Pietersen from outsurance telephonically to kindly book me a courtesy car that I would fetch at Cape Town International. My reason for the request was that the place where I was supposed to fetch the initial vehicle closes at 16:00, and I said to Michael I was not going to be able to be there before 16:00 due to my work schedule, and he told me that he was going to get everything sorted for me. 2 hours and 10 minutes later I did not hear from Michael. I made another call at 17:07 to follow up on my request, he told me that the email had already been sent to Avis and he was awaiting their response. By that time I informed him that I was on my way to Cape Town International, he did not advise me to rather not proceed to the airport. At 18:02 I made another call, only to be told that there was nothing they could do because Michael and people who deal with my query left the office at 18:00, obviously I got very upset because there was no communication at all from outsurance, I was the one who kept calling. The lady I spoke to at 18:02 called me back at 18:33, she asked me to give the phone to Avis stuff at the airport, she spoke to them for about 21 minutes trying to make a plan , but unfortunately that did not work. She suggested that I ubber myself home and outsurance would reimburse me, so I went home very disgruntled.

The following morning on Saturday 20 May 2023 at 08:15 I received a call from Chantel of outsurance. She told me that she was dealing with my matter and she was going to give me an update as soon as Avis responds to the email, or before she proceeds home at 13:00. I asked her to please keep me updated even before 13:00, she agreed, BUT that was the last time I HEARD from Chantel. I then decided to call again at 11:22, a lady picked up, but not Chantel, I explained the whole story from the previous day till that morning and the lack of communication from her colleagues, she apologized on behalf Michael and Chantel. At 11:35 the lady called me back saying they were awaiting a response from Avis, I asked to please make a follow-up with Avis and kindly update me unlike the rest, that was the last I heard from her as well. At 12:35, I was already at the airport that time, I made another call, a different lady picked up the phone, I explained the whole story from A to Z, she told me that there was no response from Avis yet. I called again at 13:12, and I was told by a different lady that there was nothing she could do because people who deal with such a query left the office at 13:00, so I went went back home again with no courtesy car.

Today it is Monday 22 May 2023 and the time now is 15:30, no one has bothered to call me from outsurance. I am being treated as a charity case by this company whereas I am a paying member for almost 8 years now if my memory serves me well. I still have no courtesy car that I pay for every month without fail and I am in the dark.