MM
Manny M
1 reviews | Active since Mar 2021
26 Mar 2021, 19:09
Outsurance- Disgusting
Outsurance convinced a family member (whose English is weak) into changing my car insurance policy without my permission. So this month instead of the usual R897 debit orders to the total of R1615 have gone off. A 2013 model car. Disgusted and disappointed in Outsurance. After debit orders went off I contacted them immediately and advised that I did not give permission they still refuse to reimburse me. Shame on you Outsurance. Is this legal. More like a con . From such a big company. Unbelievably.
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OUTsurance's replyOfficial
30 Mar 2021, 10:25Good morning Manny Thank you for your feedback and for giving us the opportunity to resolve the matter. Following the receipt of your complaint, we escalated the matter for urgent attention. Lesego, our client care manager has since contacted you to address your concerns and to provide you with clarity on who is able to make changes to a policy. We can confirm that your refund has been processed – Lesego has also been in contact to advise you of this. We do apologise for the overall poor service experience. Regards OUTsurance
Best regards,
OUTsurance's reply30 Mar 2021, 10:25
Official
Good morning Manny Thank you for your feedback and for giving us the opportunity to resolve the matter. Following the receipt of your complaint, we escalated the matter for urgent attention. Lesego, our client care manager has since contacted you to address your concerns and to provide you with clarity on who is able to make changes to a policy. We can confirm that your refund has been processed – Lesego has also been in contact to advise you of this. We do apologise for the overall poor service experience. Regards OUTsurance
Best regards,