OUTSURANCE DISAPPOINTS

<p>I AM INSURED WITH OUTSURANCE. IN DECEMBER A FREAK WIND BLEW A SECTION OF THE ROOF OFF MY HOUSE. THERE WAS ALSO PERIPHERAL DAMAGE. </p> <p>OUTSURANCE ASSESSED AND ACCEPTED MY CLAIM. AFTER AN EMERGENCY REPAIR OUTSURANCE INSISTED THEY WOULD ORGANISE COMPLETION. AFTER MANY CALLS THIS HAS STILL NOT BEEN DONE. ONLY A PATCH IN ONE AREA HAS BEEN COMPLETED.</p> <p>NOW WHEN I CALL OUTSURANCE CLAIMS THE DAMAGE WAS TO THE INTERIOR OF MY HOUSE??</p> <p>CLEARLY THE CLAIMS OFFICE IS OUT OF CONTROL. AFTER FIVE MONTHS THE JOB HAS NOT PROGRESSED AT ALL. THE PATCHED ROOF REMAINS PATCHED. THE FIXED ROOF REMAINS UNPAINTED. THE DEBRI REMAINS IN THE GARDEN. ONE HOLE REMAINS UNPATCHED.</p> <p>OUTSURANCE SHOULD ASSESS AND THEN FOLLOW THROUGH.</p>