ZM
Zitha M
1 reviews | Active since Nov 2015
16 Jan 2024, 13:20
OUTsurance disappointing
I have been with OUTsurance for over 15 years and have always thought they were the best in the industry. However, their recent handling of my building claims (No. ***) has been simply APPLALING at best! By failing to give it the urgency it deserves (despite me calling then DAILY for a week) I hope they are aware of the security risks they are exposing my family too and that they will be prepared to pay for all the household goods WHEN a ******* happens.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
16 Jan 2024, 14:01Hello Zitha
We are truly sorry about the frustration you have experienced up to now.
We escalated the matter to our claims manager who will contact you with proper feedback.
Regards
The OUTsurance Team
We are truly sorry about the frustration you have experienced up to now.
We escalated the matter to our claims manager who will contact you with proper feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply16 Jan 2024, 14:01
Official
Hello Zitha
We are truly sorry about the frustration you have experienced up to now.
We escalated the matter to our claims manager who will contact you with proper feedback.
Regards
The OUTsurance Team
We are truly sorry about the frustration you have experienced up to now.
We escalated the matter to our claims manager who will contact you with proper feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
18 Jan 2024, 15:02Hello Zitha
Further to our private reply to you, we again wish to extend our apologies for the delay.
We were in contact with you and appointed another service provider, as the glass does not require replacement. An appointment was made with the service provider to attend to the repairs of door frame tomorrow which you agreed to,
Please don't hesitate to contact us should you have any further enquiries.
Regards
The OUTsurance Team
Further to our private reply to you, we again wish to extend our apologies for the delay.
We were in contact with you and appointed another service provider, as the glass does not require replacement. An appointment was made with the service provider to attend to the repairs of door frame tomorrow which you agreed to,
Please don't hesitate to contact us should you have any further enquiries.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply18 Jan 2024, 15:02
Official
Hello Zitha
Further to our private reply to you, we again wish to extend our apologies for the delay.
We were in contact with you and appointed another service provider, as the glass does not require replacement. An appointment was made with the service provider to attend to the repairs of door frame tomorrow which you agreed to,
Please don't hesitate to contact us should you have any further enquiries.
Regards
The OUTsurance Team
Further to our private reply to you, we again wish to extend our apologies for the delay.
We were in contact with you and appointed another service provider, as the glass does not require replacement. An appointment was made with the service provider to attend to the repairs of door frame tomorrow which you agreed to,
Please don't hesitate to contact us should you have any further enquiries.
Regards
The OUTsurance Team
Best regards,