Outsurance didnt keep their word

<p>i have home insurance with Outsurance, its said on their website that "We'll cover your household contents against theft, intentional damage, as well as damage caused by a power surge or a burst geyser. Even damage to your contents due to fire, lightning storm, hail and flood is covered. We'll automatically apply annual inflation-linked adjustments to ensure that your contents won't be under-insured." but when i called in to claim for my geyser they indeed will cover it but couldn't find a plumber in my area. They therefore asked me to find a plumber and pay them. They will refund me. They apologized for the inconvenience and the lady said she will make a note on the case so that i get refunded. However after the guy fixed the geyser by replacing the thermostat and safety valve which he said were damaged by the unstaBle electricity the past week. These cost me R760 and i paid him the service fee of R250. To a total of R1010. I called them and i was told no claim was lodged on my case and NO NOTE WAS MADE, that i can however send them the invoice, they will only cover the call out fee and the labor which means that they will only pay the R250. They will not pay for the replacement of the two parts. This makes no sense coz the actual fixing of the geyser is the replacement of damaged parts. If Outsurance doesn't stand up to their word and pay for the fixing of the geyser i will make sure as many people as possible know of their tricks. </p>