LG
Leon G

1 reviews | Active since Aug 2017

02 Jun 2021, 17:39

Outsurance did credit check without my consent

On the 12 January 2021 i called Outsurance to get a quote for vehicle for my wife. The agent asked me who would be driving the vehicle and i told him it's my wife and i told him to call her for her details he wanted my ID number and i told him that why should i give him my ID number and he said just to put on the quote, i did not give him any consent to draw an itc credit report. I noticed recently that there was an enquiry loaded by Outsurance on my credit report by Bradley Satram. This enquiry has lowered my credit score. This person from Outsurance had no consent or permission to obtain my credit report.

0
Replies (1)
OUTsurance
OUTsurance's reply07 Jun 2021, 14:26
Official
Good day Kreban,

Thank you for bringing this matter to our attention.

What you described we see in a serious light and definitely not the level of service we usually deliver.

We sent the credit bureaus a request to update their records and we can confirm that the enquiry has been removed.

We are sorry for the inconvenience caused.

Regards,
OUTsurance