AP
Anina P
1 reviews | Active since Sept 2017
12 May 2026, 13:34
Outsurance dictate that used parts be used on your car
My car has been at the Precision Repair Centre for over a month now. Their service is not up to standard and I paid them a visit today. They showed me a form where you are specifying second hand parts and alternative parts should be used. I don't think your customers know about it, so I will post the proof on Hellopeter, so that they know you are not truthful with them.
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OUTsurance's replyOfficial
21 May 2026, 10:15Good day Anina,
Your service experience and the delay is unacceptable.
Further to our private response to you, Linah from our client liaison team has been providing you with regular updates.
We can see the finish line ahead and will remain in contact with you up until you receive your vehicle.
Once again, apologies for the poor service experience.
Regards,
The OUTsurance Team
Your service experience and the delay is unacceptable.
Further to our private response to you, Linah from our client liaison team has been providing you with regular updates.
We can see the finish line ahead and will remain in contact with you up until you receive your vehicle.
Once again, apologies for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply21 May 2026, 10:15
Official
Good day Anina,
Your service experience and the delay is unacceptable.
Further to our private response to you, Linah from our client liaison team has been providing you with regular updates.
We can see the finish line ahead and will remain in contact with you up until you receive your vehicle.
Once again, apologies for the poor service experience.
Regards,
The OUTsurance Team
Your service experience and the delay is unacceptable.
Further to our private response to you, Linah from our client liaison team has been providing you with regular updates.
We can see the finish line ahead and will remain in contact with you up until you receive your vehicle.
Once again, apologies for the poor service experience.
Regards,
The OUTsurance Team