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shannon N
1 reviews | Active since Jun 2014
12 Dec 2025, 10:19
Outsurance delaying Claims History being sent to Pineapple
delay on Claims History letter that was Requested by Pineapple Why is this a hidden factor when moving to another Insurance Company Why is the re delays i am going to put this on socials as well ?
Please have the Claims History sent to Pineapple Now
HAIL Damage tat cause the current damage on my car on the 30-11-2025
Helpful (0)
Replies (5)0
Replies (5)sN
shannon N's updateReviewer Update
12 Dec 2025, 10:46i had a policy with Outsurance and since moved over to Pineapple that has been Requesting the Claims History and not yet received it from you
Please get this done Now
Pineapple *** Samuel Mazibuko
Please get this done Now
Pineapple *** Samuel Mazibuko
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shannon N's update12 Dec 2025, 10:46
Reviewer Update
i had a policy with Outsurance and since moved over to Pineapple that has been Requesting the Claims History and not yet received it from you
Please get this done Now
Pineapple *** Samuel Mazibuko
Please get this done Now
Pineapple *** Samuel Mazibuko
sN
shannon N's updateReviewer Update
12 Dec 2025, 11:29Thank you for your Reply
Pineapple called me and said that they have requested for the Claims History letter and have not received a reply from Outsurance
get a manager to call me Now
Pineapple called me and said that they have requested for the Claims History letter and have not received a reply from Outsurance
get a manager to call me Now
sN
shannon N's update12 Dec 2025, 11:29
Reviewer Update
Thank you for your Reply
Pineapple called me and said that they have requested for the Claims History letter and have not received a reply from Outsurance
get a manager to call me Now
Pineapple called me and said that they have requested for the Claims History letter and have not received a reply from Outsurance
get a manager to call me Now
sN
shannon N's updateReviewer Update
12 Dec 2025, 11:40i had a Car Policy with your company that was cancelled due to your company not honoring a Stone Chip repair on my car ,after So many years of Having the Policy with your Company
Why does one company delay the required documents by the Opposition
Why does one company delay the required documents by the Opposition
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shannon N's update12 Dec 2025, 11:40
Reviewer Update
i had a Car Policy with your company that was cancelled due to your company not honoring a Stone Chip repair on my car ,after So many years of Having the Policy with your Company
Why does one company delay the required documents by the Opposition
Why does one company delay the required documents by the Opposition
sN
shannon N's updateReviewer Update
12 Dec 2025, 14:17Spoken to 5 Consultants that where Managers via Conference call with Pineapple and no one could assist ,
Been transferred for about 35 / 40 Minuets with no resolution to Claims History
No clarity can be provided by the Person i spoke to at OutSurance
What the Hell is happening ,after the last call was dropped no one bothered calling me back ?????????
Really bad service
Been transferred for about 35 / 40 Minuets with no resolution to Claims History
No clarity can be provided by the Person i spoke to at OutSurance
What the Hell is happening ,after the last call was dropped no one bothered calling me back ?????????
Really bad service
sN
shannon N's update12 Dec 2025, 14:17
Reviewer Update
Spoken to 5 Consultants that where Managers via Conference call with Pineapple and no one could assist ,
Been transferred for about 35 / 40 Minuets with no resolution to Claims History
No clarity can be provided by the Person i spoke to at OutSurance
What the Hell is happening ,after the last call was dropped no one bothered calling me back ?????????
Really bad service
Been transferred for about 35 / 40 Minuets with no resolution to Claims History
No clarity can be provided by the Person i spoke to at OutSurance
What the Hell is happening ,after the last call was dropped no one bothered calling me back ?????????
Really bad service
OUTsurance's replyOfficial
12 Dec 2025, 15:12Good day Shannon,
We are sorry to hear about your frustrating experience.
Our client services manager, Jason, has been in contact with you.
We can confirm that the No Claims Bonus letter has been emailed to you.
Regards,
The OUTsurance Team
We are sorry to hear about your frustrating experience.
Our client services manager, Jason, has been in contact with you.
We can confirm that the No Claims Bonus letter has been emailed to you.
Regards,
The OUTsurance Team
OUTsurance's reply12 Dec 2025, 15:12
Official
Good day Shannon,
We are sorry to hear about your frustrating experience.
Our client services manager, Jason, has been in contact with you.
We can confirm that the No Claims Bonus letter has been emailed to you.
Regards,
The OUTsurance Team
We are sorry to hear about your frustrating experience.
Our client services manager, Jason, has been in contact with you.
We can confirm that the No Claims Bonus letter has been emailed to you.
Regards,
The OUTsurance Team