VB
Victor B
1 reviews | Active since Feb 2025
13 Mar 2025, 21:30
Outsurance defective workmanship policy is based on false advertising
Outsurance defective workmanship policy is based on false advertising and people should stay away from that company and rather go for long established companies like Santam…. Outsurance will just deduct premiums, come claiming time you’ll b moves from pillar to post. STAY AWAY from Outsurance defective workmanship policy!
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
14 Mar 2025, 12:39Good day Victor,
Thank you for your review.
Our claims manager, Jason, has been in contact with you. You advised Jason that you don't want to discuss the matter.
Please note, the only claim we have noted on your policy is a roadside assist where we assisted you with a tow.
If you would like to discuss this further, please call us or email us on the email address provided below.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Jason, has been in contact with you. You advised Jason that you don't want to discuss the matter.
Please note, the only claim we have noted on your policy is a roadside assist where we assisted you with a tow.
If you would like to discuss this further, please call us or email us on the email address provided below.
Regards,
The OUTsurance Team
OUTsurance's reply14 Mar 2025, 12:39
Official
Good day Victor,
Thank you for your review.
Our claims manager, Jason, has been in contact with you. You advised Jason that you don't want to discuss the matter.
Please note, the only claim we have noted on your policy is a roadside assist where we assisted you with a tow.
If you would like to discuss this further, please call us or email us on the email address provided below.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Jason, has been in contact with you. You advised Jason that you don't want to discuss the matter.
Please note, the only claim we have noted on your policy is a roadside assist where we assisted you with a tow.
If you would like to discuss this further, please call us or email us on the email address provided below.
Regards,
The OUTsurance Team
VB
Victor B's updateReviewer Update
21 May 2025, 08:05Hi
I never said I don’t want to discuss the matter, how can I say so when this matter is ‘eating ‘me up daily?!. However thank you for settling the smaller ***, however, why is *** avoided, why pick and choose which policy to pay?
I’ve asked Outsurance what standard(s) did I not follow with my installation that ASIB a custodian of all sprinkler installations did not mention when they did their inspection after the job was done and the same pipes that were installed before and after the flood are the same?
The sprinkler assessor (FireOps)you brought is not even ASIB registered, he’s not qualified to assess ASIB installations which caused my claim to be repudiated!
What does ‘defective workmanship’ mean, which your policy is based on?The flood was caused by defective workmanship and the claim should be honoured, otherwise this is false advertising!
I never said I don’t want to discuss the matter, how can I say so when this matter is ‘eating ‘me up daily?!. However thank you for settling the smaller ***, however, why is *** avoided, why pick and choose which policy to pay?
I’ve asked Outsurance what standard(s) did I not follow with my installation that ASIB a custodian of all sprinkler installations did not mention when they did their inspection after the job was done and the same pipes that were installed before and after the flood are the same?
The sprinkler assessor (FireOps)you brought is not even ASIB registered, he’s not qualified to assess ASIB installations which caused my claim to be repudiated!
What does ‘defective workmanship’ mean, which your policy is based on?The flood was caused by defective workmanship and the claim should be honoured, otherwise this is false advertising!
VB
Victor B's update21 May 2025, 08:05
Reviewer Update
Hi
I never said I don’t want to discuss the matter, how can I say so when this matter is ‘eating ‘me up daily?!. However thank you for settling the smaller ***, however, why is *** avoided, why pick and choose which policy to pay?
I’ve asked Outsurance what standard(s) did I not follow with my installation that ASIB a custodian of all sprinkler installations did not mention when they did their inspection after the job was done and the same pipes that were installed before and after the flood are the same?
The sprinkler assessor (FireOps)you brought is not even ASIB registered, he’s not qualified to assess ASIB installations which caused my claim to be repudiated!
What does ‘defective workmanship’ mean, which your policy is based on?The flood was caused by defective workmanship and the claim should be honoured, otherwise this is false advertising!
I never said I don’t want to discuss the matter, how can I say so when this matter is ‘eating ‘me up daily?!. However thank you for settling the smaller ***, however, why is *** avoided, why pick and choose which policy to pay?
I’ve asked Outsurance what standard(s) did I not follow with my installation that ASIB a custodian of all sprinkler installations did not mention when they did their inspection after the job was done and the same pipes that were installed before and after the flood are the same?
The sprinkler assessor (FireOps)you brought is not even ASIB registered, he’s not qualified to assess ASIB installations which caused my claim to be repudiated!
What does ‘defective workmanship’ mean, which your policy is based on?The flood was caused by defective workmanship and the claim should be honoured, otherwise this is false advertising!
OUTsurance's replyOfficial
21 May 2025, 16:17Good day Victor,
Thank you for providing the detail.
Our claims manager, Nischal, has discussed the claim rejection in detail with you. You also approached our dispute team, and we considered the merits thereof in detail and a decision was made to uphold the original claims decision. We have provided you with all the information.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for providing the detail.
Our claims manager, Nischal, has discussed the claim rejection in detail with you. You also approached our dispute team, and we considered the merits thereof in detail and a decision was made to uphold the original claims decision. We have provided you with all the information.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply21 May 2025, 16:17
Official
Good day Victor,
Thank you for providing the detail.
Our claims manager, Nischal, has discussed the claim rejection in detail with you. You also approached our dispute team, and we considered the merits thereof in detail and a decision was made to uphold the original claims decision. We have provided you with all the information.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for providing the detail.
Our claims manager, Nischal, has discussed the claim rejection in detail with you. You also approached our dispute team, and we considered the merits thereof in detail and a decision was made to uphold the original claims decision. We have provided you with all the information.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team