DL
Daniella L
1 reviews | Active since Oct 2018
18 Oct 2022, 06:50
Outsurance deduct premium after cancelled policy
I cancelled my policy with Outsurance and they are continuously still charging me and deducting premiums from my account. How this this even legal to ***** from people? This company is the worst insurance company I have ever dealt with. I need outsurance to remove my details from their system immediately!
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OUTsurance's replyOfficial
20 Oct 2022, 08:10Hello Daniella
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
OUTsurance's reply20 Oct 2022, 08:10
Official
Hello Daniella
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance