OUTSURANCE decline of valid claims

Outsurance so quick to take your money, but when you submit legit claim they have the gall to decline and then argue their decision on technicality. I paid House Insurance with Outsurance for over 25 years which they were happy to take my money, which I also made positive research ratings year after year... But when a roof truss cracked in a the garage of the 50odd year old house, Outsurance defended their decline of the roof repair claim on grounds that the house had been 'improperly built'... it was built well before my time, I purchased the house in good faith, Outsurance had covered the house for over 25 years, the house was built and passed by building inspectors at time of build. when I argued the point Outsurance claims management just shut me out of discussion as 'fait a complis' end discussion!! Is this what Outsurance are doing.. advertise friendly claims relations & prompt payouts till they are presented with serious claim then shut the door!! fait a complis no argument ? I REFUSE TO INSURE WITH OUTSURANCE!!!!! in fact it would have been BETTER to have SELF INSURED for all the years I paid to OUTSURANCE!! BE AWARE for yourself is my message! DO NOT TRUST OUTSURANCE!! We have since repaired the roof with independent contractors to build the roof stronger, but this experience will NEVER be forgotten of my strong feeling of a dishonest OUTSURANCE policy! my view has been OUTSURANCE LOST plenty from the Floods and Riots claims and just carte blanche declined claims regardless and argued payouts to make up the loss from the floods and riots claims, is just my impression but holds strong logic! Don't trust Insurance companies!! especially DO NOT trust OUTSURANCE!!