1 reviews | Active since Oct 2019
Outsurance ********* Quotes and Sudden Premium Changes
Got quoted R412 on a Renault kwid which I thought was very low so I asked if they were certain it was correct and I was reassured that it was. Later in the evening I get a call saying there was a "systems glitch" and was told my new premium will be R1400 while my profile online says R1200.
They then wanted to deduct R700 the next day. This is a disgusting ploy to lure people into agreeing to a policy and then changing it last minute without their consent.
I did not expect such behavior from a company like Outsurance that I always thought was one of the more reputable insurers. I will tell as many people as possible so that they can avoid being deceived into an agreement where the premiums can increase 300% the next day after you join.
Thank you for your feedback. We did experience a system glitch on Tuesday which caused premiums to reduce substantially. We are contacting all clients who were affected by the system glitch and discussing the recourse.
We know you have since cancelled your policy and wish to take this opportunity to apologise for the frustrating and disappointing experience.
Regards
OUTsurance
Thank you for your feedback. We did experience a system glitch on Tuesday which caused premiums to reduce substantially. We are contacting all clients who were affected by the system glitch and discussing the recourse.
We know you have since cancelled your policy and wish to take this opportunity to apologise for the frustrating and disappointing experience.
Regards
OUTsurance
