Outsurance debits acount *******ly

I phoned Outsurance last week to update my Insurance Contract . My daughters car is currently insured with Outsurance against Fire and Theft. I wanted to get a QUOTE to insure the car "fully comprehensive " as my daughter has her learner's licence and will be starting to drive the car in the near Future. I spoke to Pieter to get a quote , at no stage did I confirm that I would be taking up the cover, the question was not asked if I would like to update the policy after a new instalment was given . Again this was supposed to be a quote. " My husband and I are shopping around for the best quote " . However two days later my account was debited with a portion of " the new instalment " This taken from my account *******ly and without my consent. When I phoned them to confirm I had got through to another consultant ( as you do ,because you can never get through to the same person ) I was told that they would have to listen to the recording first . I was told that the query would have to be put through to a separate department. I as the CUSTOMER actually felt like a ******** being questioned and probed " When I voiced my unhappiness and wanted to speak to a manager I was then put through to Cole. He told me the same thing , I then told them as nothing was being done I would be doing a debit reversal and would be cancelling my policy. What a JOKE , Outsurance prides themselves on customer service , the service that I received was disgusting. I was told by Cole that in the first minute of my conversation with Pieter I had said my daughter would be " starting to drive the car " he then took this as confirmation of the update. He also asked me why was I shopping around for quotes , why I wasn't just giving it to Outsuance. Even though I have been with Outsurance for longer than 10 years , I am now going to Cancel my policy.