NM
NCEBA M

1 reviews | Active since Oct 2021

14 Dec 2023, 15:01

OUTSURANCE DEBITED MONEY AFTER CANCELLATION

<div>WE CANCELLED OUR INSURANCE WITH OUTSURANCE AND THEY STILL WENT ON TO DEBIT OUR ACCOUNT. SENT AN EMAIL AND THEY SAID MONEY WILL BE REVERSED TO OUR ACCOUNT THIS WEEK. SURPRISINGLY TODAY THEY ARE TELLING US THAT THE MONEY WILL BE PAID BACK ON THE 4TH. WE NEED OUR MONEY TODAY. YOU DEBITED MONEY KNOWING WERY WELL THAT WE CANCELLED WITH YOU, SO WHAT IS THE DELAY IN PAYING BACK OUR MONEY</div>

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Replies (1)
OUTsurance
OUTsurance's reply18 Dec 2023, 12:20
Official
Good afternoon Nceba,

Further to our private reply, our Broker manager Hardus contacted you, requested your bank statement and has released your refund.

We are sorry for the inconvenience caused.

Regards,
The OUTsurance Team