OutSurance debited moms account for a qoute

My mom called OutSurance for a qoute for the new car my dad was buying and about a week so later, on the 10th of December 2021 an amount of R188,04 was deducted from her account.

The consultant that authorized this transaction even though she explained the quote is not hers, shes just making an enquiry, is Rhulani. Apparently he said he can't give a qoute without bank details...? She contacted OutSurance to understand why she was debited and spoke to another consultant Brian, no help. She spoke to consultant Katlego and his manager. The manager said he'd call her back, never did.

I've sent various emails to OutSurance and no one has responded. I'm really disappointed at the treatment we've received because the amount is so small to OutSurance.