Outsurance debited m...

Hello Dr D

Following our initial response to your review, we received feedback from our client care manager, confirming he was in contact with you.

When you requested the cancellation, the premium was already submitted to your bank, and our advisor had no means of reversing the transaction.
We are however pleased to know that the premium has since been refunded to you and we will furthermore refund you the bank charges you incurred as a result.

Thank you for accepting our apologies.

Regards
The OUTsurance Team