MH
Martin H
1 reviews | Active since Nov 2023
02 Apr 2026, 11:02
Outsurance debit ordered my annual premium when asked instead to charge it monthly
Outsurance debit ordered my annual premium when asked instead to charge it monthly. They Ignored my request completely. Two years in a row, 2025 and 2026
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OUTsurance's replyOfficial
02 Apr 2026, 12:17Good day Martin,
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused.
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused.
The refund has already been processed. In addition, we are investigating the service-related issues raised and these will be addressed internally.
Regards,
The OUTsurance Team
OUTsurance's reply02 Apr 2026, 12:17
Official
Good day Martin,
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused.
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused.
The refund has already been processed. In addition, we are investigating the service-related issues raised and these will be addressed internally.
Regards,
The OUTsurance Team