HT
Heinrich T
1 reviews | Active since Mar 2019
15 Dec 2021, 13:47
Outsurance Debit My Account After I Cancelled My Policy and Won't Respond to My Emails
I switched to another vehicle insurance provider and cancelled my Outsurance vehicle insurance policy. Outsurance confirmed that my policy was cancelled, yet still debited my account for the premium.
What makes this unacceptable is the lack of response to any of my queries. I have sent several emails and have not received a single response. This needs to be fixed as soon as possible.
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OUTsurance's replyOfficial
15 Dec 2021, 16:09Good afternoon Heinrich,
Further to our private reply of earlier, Nasar has been in contact with you.
Your policy was cancelled as per your request however the refund of your premium was on hold.
He has assisted in releasing the hold and the money should reflect in your account soon.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply of earlier, Nasar has been in contact with you.
Your policy was cancelled as per your request however the refund of your premium was on hold.
He has assisted in releasing the hold and the money should reflect in your account soon.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply15 Dec 2021, 16:09
Official
Good afternoon Heinrich,
Further to our private reply of earlier, Nasar has been in contact with you.
Your policy was cancelled as per your request however the refund of your premium was on hold.
He has assisted in releasing the hold and the money should reflect in your account soon.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply of earlier, Nasar has been in contact with you.
Your policy was cancelled as per your request however the refund of your premium was on hold.
He has assisted in releasing the hold and the money should reflect in your account soon.
We apologise for the inconvenience caused.
Regards,
OUTsurance