OUTSURANCE ****************!!! THEY always get something out!

Outsurance does not even deserve 1 star rating, absolutely disgusting and disappointing! I just joined last week and everything went so well, I even got my husband to switch his vehicle and home insurance over and the consultant promised me an additional R400 paid into my account for referring my husband. My husband thereafter confirmed banking details for the debit order and was told that the first payment would go off the middle of the month and be half the premium to give us cover from the 1st to the 16th of February. Thereafter every 16th would be the full installment. All was well and we cancelled our old cover to begin cover with Outsurance on the 1st. Yesterday I called them only to find out that they will be debiting my account on both the 1st AND the 16th! RIDICULOUS! I told them that I understand their policies however if this was not communicated to me when I signed up then it is **************** BY OUTSURANCE! I requested they listen back to the call and get back to me. Today I received a return call from Outsurance a consultant named Dumi, saying that he recieved feedback that my request was invalid and that which they said was actually not said to me!!! COMPLETE LIES STRAIGHT TO THE CLIENT. I was so annoyed that I just said fine and ended the call, absolutely HORRIBLE, PATHETIC service and I've barely even started with my cover with them! On top of this they have not even paid out the R400 they promised over a RECORDED LINE. Clearly this recorded line is only for their benefit and they lie to their clients to get what they want, like they did me. I am so extremely disgusted with this company, it's unbelievable!