TM
THINA M
1 reviews | Active since Aug 2013
05 May 2026, 11:07
OUTSURANCE, DAYLIGHT *******
I have reached out to Outsurance to inform them that I cannot afford the new premium of R7 800 for two cars, one of them costing 6 000. This is more than I pay for the installment. The last person I spoke to did not take me seriously. But what surprised me is that he admitted that I was paying R800 more than I should be paying, which means I am really being ******. I have contacted other service providers, and they put the same package I have with Outsurance at around R2 000. Why should I pay three times more? I need them to contact me. If they feel there is nothing they can do, I would like to cancel this policy.
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Replies (1)OUTsurance's replyOfficial
07 May 2026, 15:32Good day Thina,
Thank you for your feedback which was naturally concerning.
The matter was escalated to our client services manager, Henry. We can confirm that you have opted to keep the policy active, and you added another vehicle onto cover.
We appreciate your loyal and continued support.
Sorry for the initial disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback which was naturally concerning.
The matter was escalated to our client services manager, Henry. We can confirm that you have opted to keep the policy active, and you added another vehicle onto cover.
We appreciate your loyal and continued support.
Sorry for the initial disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply07 May 2026, 15:32
Official
Good day Thina,
Thank you for your feedback which was naturally concerning.
The matter was escalated to our client services manager, Henry. We can confirm that you have opted to keep the policy active, and you added another vehicle onto cover.
We appreciate your loyal and continued support.
Sorry for the initial disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback which was naturally concerning.
The matter was escalated to our client services manager, Henry. We can confirm that you have opted to keep the policy active, and you added another vehicle onto cover.
We appreciate your loyal and continued support.
Sorry for the initial disappointment.
Regards,
The OUTsurance Team
