OUTsurance damaged my leather seats and not interested to fix them

I had an accident at home in March and my sunroof was damaged. I immediately parked the car and contact OUTsurance the next day. Firstly they said my car didn’t come standard with the sunroof, assuming I used a grinder and cut open the roof. Few days later they confirmed that other car came standard with the sunroof. They asked that I bring the car to Precision panel beater, which I couldn’t understand. But anyway, I told them I can’t drive the car because of the falling glass. They sent a flatbed truck and the driver didn’t cover the seats. The leather seats got cut from the falling glass. The Precision panel beater kept my car for weeks, then I collected the car half repaired as they were waiting for other parts. Fast forward, after the 3rd attempt, the Precision panel beater still couldn’t fix my car 100%, instead they damaged my roof racks and patched my leather seats. This is after been **** to for months that my new leather seats are coming. I kept asking what was the instructions from OUTsurance, to replace or to patch my leather seats, no answer. The Precision patched my leather seats. I eventually took my car to the Hyundai and got a quote myself to repair my car. I sent it to OUTsurance. Hyundai did an exceptional work but I refused to accept some leather made in midrand. Everything was fixed besides the leather seats. So, Hyudai is not the ASP for OUTsurance, so outsurance requested money to be transferred to my bank account and I transfer to Hyundai. I did exactly as per instructions.

OUTsurance demanded that the money (R16k) not used to replace my leather seat be returned back in their account. Again, I followed the instructions, and my car wasn’t fixed. Still not fixed. OUTsurance turned their back on me and they are not interested in replacing my leather seats. OUTsurance told me they will no longer respond to my emails. Basically, they are not interested in my problem. I pay R2500 monthly insurance and Outsurance refused to give me a discount. My car is still not fixed. It pains me everyday to see patched leather seats and I can’t get help.

I reported the matter ombudsman and I’m yet to receive a response.