MP
M P
1 reviews | Active since Feb 2016
07 Feb 2023, 16:17
Outsurance
Outsurance u definitely get something out: misinformation and poor communication, no accountability, ignore customer communication, do not properly listen to client or capture information correctly, full of inventive stories and excuses , get job orders wrong don’t verify information with client , rejects claims with no reasonable cause, zero interest in customer experience /retention . They don’t even adhere to their own dispute policy.
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Replies (1)OUTsurance's replyOfficial
10 Feb 2023, 12:10Good day M P,
We take much pride in our service delivery so your review was most concerning.
Rosey from our client liaison team has been in contact with you to address your concerns. She has advised you that you can register the claim and we will waive the excess due to your overall poor experience.
We are sorry for the inconvenience caused and thanks for allowing us the opportunity to resolve the matter.
Regards,
OUTsurance
We take much pride in our service delivery so your review was most concerning.
Rosey from our client liaison team has been in contact with you to address your concerns. She has advised you that you can register the claim and we will waive the excess due to your overall poor experience.
We are sorry for the inconvenience caused and thanks for allowing us the opportunity to resolve the matter.
Regards,
OUTsurance
OUTsurance's reply10 Feb 2023, 12:10
Official
Good day M P,
We take much pride in our service delivery so your review was most concerning.
Rosey from our client liaison team has been in contact with you to address your concerns. She has advised you that you can register the claim and we will waive the excess due to your overall poor experience.
We are sorry for the inconvenience caused and thanks for allowing us the opportunity to resolve the matter.
Regards,
OUTsurance
We take much pride in our service delivery so your review was most concerning.
Rosey from our client liaison team has been in contact with you to address your concerns. She has advised you that you can register the claim and we will waive the excess due to your overall poor experience.
We are sorry for the inconvenience caused and thanks for allowing us the opportunity to resolve the matter.
Regards,
OUTsurance
