JJVV
Johan Jansen Van Vuuren
1 reviews | Active since Jun 2014
23 Jul 2020, 14:35
Outsurance
Claim taken over 2 months to start with now feedback. After sending a mail the complaint department states we need to wait another 5 working days before they will attend to it. The current house claim is at risk due to sealing may fall down on the residents any time soon.
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Replies (3)JJVV
Johan Jansen Van Vuuren's updateReviewer Update
28 Jul 2020, 13:14Thank you for the quick response on these repairs. My only concern currently is still the solar geyser which nobody contact us to come and repair. Could someone please advise on this as per previous private discussion.
JJVV
Johan Jansen Van Vuuren's update28 Jul 2020, 13:14
Reviewer Update
Thank you for the quick response on these repairs. My only concern currently is still the solar geyser which nobody contact us to come and repair. Could someone please advise on this as per previous private discussion.
JJVV
Johan Jansen Van Vuuren's updateReviewer Update
28 Jul 2020, 16:44Thank you,yes he just contacted me know. Adoc will come and fix it.
JJVV
Johan Jansen Van Vuuren's update28 Jul 2020, 16:44
Reviewer Update
Thank you,yes he just contacted me know. Adoc will come and fix it.
OUTsurance's replyOfficial
29 Jul 2020, 10:16Good day Johan,
Thank you for bringing this matter to our attention on behalf of your uncle.
We were concerned with your complaint and immediately requested our claims manager to intervene.
We confirm our claims manager has been in contact with you and your uncle to ensure the matter has been resolved. As per your last comment, the service provider has been appointed to complete the repair work.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this matter to our attention on behalf of your uncle.
We were concerned with your complaint and immediately requested our claims manager to intervene.
We confirm our claims manager has been in contact with you and your uncle to ensure the matter has been resolved. As per your last comment, the service provider has been appointed to complete the repair work.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply29 Jul 2020, 10:16
Official
Good day Johan,
Thank you for bringing this matter to our attention on behalf of your uncle.
We were concerned with your complaint and immediately requested our claims manager to intervene.
We confirm our claims manager has been in contact with you and your uncle to ensure the matter has been resolved. As per your last comment, the service provider has been appointed to complete the repair work.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this matter to our attention on behalf of your uncle.
We were concerned with your complaint and immediately requested our claims manager to intervene.
We confirm our claims manager has been in contact with you and your uncle to ensure the matter has been resolved. As per your last comment, the service provider has been appointed to complete the repair work.
We do apologise for the inconvenience caused.
Regards,
OUTsurance