Outsurance customer service-The worst

My gate motor was faulty and then it was replaced in Feb 2021 for which I had also paid the excess.Then the gate motor stopped working almost a month ago.I spoke to Outsurance and its service provider "Wiseman Automation" who replaced the motor more than a month ago.It is still under warranty.After so many follow up the guys came and took the parts from the motors and I have been chasing them for more than 2 weeks and no luck.I have been following up but no luck.I am now planning to move out of them