Outsurance customer service is Appalling....

The Insurance Essential Vehicle cover offered by Outsurance is the worst by far... On taking up the cover a lot of important information I think is deliberately not mentioned by the claims consultant...You are most definitely not put back in the position you were prior to the incident... As a client I now have to deviate my day to follow up on the progress of the repairs...I also have to deal with delays.... Outsurance does not follow up on me or the repairer... I find that disturbing as they pretend to be a customer centric business... Their actions or lack there of demonstrate their minimal interest in their customers and clients alike... I will most certainly not recommend OUTSURANCE as my choice of Insurer...I do not wish to be further insured by Outsurance...