Outsurance cruel and dishonest

I’m so disappointed about the service I have received from Outsurance so far.

My disappointment relates to the "burn down" of my salon of which the claim took about 3 months and Outsurance has closed down my salon as they said I can clean the mess but I must not fix it, I'm watched my salon dying, loosing Client and income yet they still deduct they premiums every month.

I asked What is going to happen if you (outsurance) find nothing on my account and my landlord chase me out and I loose everything because of not paying expenses for the business as we are heading there already? They didn't answer that. My salon had a business interruption cover with Outsurance as well of which I submitted claim hoping they will pay for interruption so I can be able to pay the expenses for the business. Their answer was in order to help me with the pay-out for business interruption I must submit required documents and they listed them. I did submitt all of applicable documents and they did not come back instead Troy from Outsurance said he cannot pay business interruption and he estimated to give a final outcome every week for the past 2 to 3 montths. Of which I was not happy about estimations because he has been doing/saying this for the passed 2 to 3 months. So it felt like a chorus to me. They rejected my claim and canceled my policy with immediate effect but they didn't stop deducting money for premium with immediate effect. They caused me overdraft, I cant use my money today because they are using my money. if outsurance need respect from us they must respect us, when you submit claim they take time to help you knowing you don't have income yet they're deducting money everymonth they use their power to destroy business because they know that as a small business after such months not operating you wont afford to pay proper lawyer to do a proper follow up. Just because of I don't have power they rejected my claim cancel my policy with immediate effect but still they go to my business account deduct my money without my permission, I asked them to do the same to pay back the money and the cost caused me with immediate effect. Their response on that is we will come before within 5 working days. I feel like just because of I don't have power the immediate effect only work for them because of they are the mostly important than other people business.

they are using my money now. I cant use my money now since I'm busy fixing my business I have to wait for them for them

I want Outsurance to pay back the money and the overdraft you caused with immediate effect.