1 reviews | Active since Jul 2018
Outsurance ******
After paying years of car insurance at Outsurance, the ****** say that I am not comprehensively covered after I claimed for a back light, I need now to get comprehensive cover, I am sure that I am one of thousands of people who think they are comprehensively covered and then get ********** when one needs to claim. Outsurance are ****** *********** this country.
Hello Dayanaidoo
We are not at all insensitive to the financial loss you have incurred as a result of the rejection of your claim.
Our claims manager, Lerato contacted you after having audited the call when the cover was opted for. Our advisor provided you with the premium for full comprehensive cover, to which you objected as premium was too high. You then enquired about what premium would amount to if we offered you limited cover (which excludes accidental damage to own vehicle). You then decided to be covered for limited cover only and our advisor explained the cover in detail.
Lerato is making arrangements for the call to be sent to you and also for your vehicle to be assessed by one of our service providers.
Thank you for the opportunity to provide you with proper feedback.
Regards
Dinky
Hello Dayanaidoo
We are not at all insensitive to the financial loss you have incurred as a result of the rejection of your claim.
Our claims manager, Lerato contacted you after having audited the call when the cover was opted for. Our advisor provided you with the premium for full comprehensive cover, to which you objected as premium was too high. You then enquired about what premium would amount to if we offered you limited cover (which excludes accidental damage to own vehicle). You then decided to be covered for limited cover only and our advisor explained the cover in detail.
Lerato is making arrangements for the call to be sent to you and also for your vehicle to be assessed by one of our service providers.
Thank you for the opportunity to provide you with proper feedback.
Regards
Dinky