LM
Lerato M
1 reviews | Active since Mar 2021
04 Mar 2021, 17:42
Outsurance *****ed like the government
The worst experience ever!!!!! Took out insurance with outsurance last year January 2020 and tried claiming for the 1st time ever today for a dent which costs “R5 972.01” according to their panel beater and I’m being told I need to pay access of R4 890 how is that making sense if I’m covered for a ****** Comprehensive cover of R1250 a month with a tracker and smash & grab already the premiums were absurd
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OUTsurance's replyOfficial
08 Mar 2021, 07:27Hello Lerato
Thank you for your feedback.
Our claims manager, Lerato contact you. She explained our excess structure, which is fixed on not percentage based.
She apologised for the poor service you experienced while speaking to our client care advisor and discussed recourse with you.
We are pleased to know you are satisfied with the outcome and remain on board as a valued client of ours.
Regards
OUTsurance
Thank you for your feedback.
Our claims manager, Lerato contact you. She explained our excess structure, which is fixed on not percentage based.
She apologised for the poor service you experienced while speaking to our client care advisor and discussed recourse with you.
We are pleased to know you are satisfied with the outcome and remain on board as a valued client of ours.
Regards
OUTsurance
OUTsurance's reply08 Mar 2021, 07:27
Official
Hello Lerato
Thank you for your feedback.
Our claims manager, Lerato contact you. She explained our excess structure, which is fixed on not percentage based.
She apologised for the poor service you experienced while speaking to our client care advisor and discussed recourse with you.
We are pleased to know you are satisfied with the outcome and remain on board as a valued client of ours.
Regards
OUTsurance
Thank you for your feedback.
Our claims manager, Lerato contact you. She explained our excess structure, which is fixed on not percentage based.
She apologised for the poor service you experienced while speaking to our client care advisor and discussed recourse with you.
We are pleased to know you are satisfied with the outcome and remain on board as a valued client of ours.
Regards
OUTsurance