MH
Michonne H
1 reviews | Active since Nov 2021
03 Nov 2021, 16:49
OUTsurance cover for pets.
We have been clients for years. We decided to get insurance for our pets as we thought OUTsurance is different from the rest. What a suprise I got when phoning enquiring about a claim for one of my pets. Firstly the lady ask why I am crying regarding my dog that is now paralyzed. For me its not just a dog, she is part of my family. Then telling me she is putting me through her manager, who suddenly became to busy to speak to me. We do I pay when OUTsurance is not anle to cover my pet when needed. This is not something that was planned!!! Have a heart!
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Replies (2)
OUTsurance's replyOfficial
05 Nov 2021, 07:11Hello Michonne H
Following our private reply to you, we again apologise for the poor impression we created while the cover was discussed with you. The call was audited and our claims manager contacted you with feedback.
She contacted your vet to obtain more detail for the cause of your dog's unfortunate condition, which we are so sorry about.
Michelle confirmed the claim has since been rejected, of which the policy exclusion was explained.
We are not at all insensitive to the trauma and financial burden placed on you and thank you for allowing us the opportunity to have discussed this with you.
Regards
OUTsurance
Following our private reply to you, we again apologise for the poor impression we created while the cover was discussed with you. The call was audited and our claims manager contacted you with feedback.
She contacted your vet to obtain more detail for the cause of your dog's unfortunate condition, which we are so sorry about.
Michelle confirmed the claim has since been rejected, of which the policy exclusion was explained.
We are not at all insensitive to the trauma and financial burden placed on you and thank you for allowing us the opportunity to have discussed this with you.
Regards
OUTsurance
OUTsurance's reply05 Nov 2021, 07:11
Official
Hello Michonne H
Following our private reply to you, we again apologise for the poor impression we created while the cover was discussed with you. The call was audited and our claims manager contacted you with feedback.
She contacted your vet to obtain more detail for the cause of your dog's unfortunate condition, which we are so sorry about.
Michelle confirmed the claim has since been rejected, of which the policy exclusion was explained.
We are not at all insensitive to the trauma and financial burden placed on you and thank you for allowing us the opportunity to have discussed this with you.
Regards
OUTsurance
Following our private reply to you, we again apologise for the poor impression we created while the cover was discussed with you. The call was audited and our claims manager contacted you with feedback.
She contacted your vet to obtain more detail for the cause of your dog's unfortunate condition, which we are so sorry about.
Michelle confirmed the claim has since been rejected, of which the policy exclusion was explained.
We are not at all insensitive to the trauma and financial burden placed on you and thank you for allowing us the opportunity to have discussed this with you.
Regards
OUTsurance
OUTsurance's replyOfficial
08 Nov 2021, 12:13Hello Michonne
Following our private reply to you, we again apologise for the poor impression you got after enquiring about the cover.
Our claims manager, Michelle audited the call and discussed her findings with you.
Michelle contacted the vet to obtain more detail.
Our decision to reject the claim, based on our cover, was discussed with you.
We are not at all insensitive to the financial burden this has on you and very sorry about your dog's very unfortunate condition.
Regards
OUTsurance
Following our private reply to you, we again apologise for the poor impression you got after enquiring about the cover.
Our claims manager, Michelle audited the call and discussed her findings with you.
Michelle contacted the vet to obtain more detail.
Our decision to reject the claim, based on our cover, was discussed with you.
We are not at all insensitive to the financial burden this has on you and very sorry about your dog's very unfortunate condition.
Regards
OUTsurance
OUTsurance's reply08 Nov 2021, 12:13
Official
Hello Michonne
Following our private reply to you, we again apologise for the poor impression you got after enquiring about the cover.
Our claims manager, Michelle audited the call and discussed her findings with you.
Michelle contacted the vet to obtain more detail.
Our decision to reject the claim, based on our cover, was discussed with you.
We are not at all insensitive to the financial burden this has on you and very sorry about your dog's very unfortunate condition.
Regards
OUTsurance
Following our private reply to you, we again apologise for the poor impression you got after enquiring about the cover.
Our claims manager, Michelle audited the call and discussed her findings with you.
Michelle contacted the vet to obtain more detail.
Our decision to reject the claim, based on our cover, was discussed with you.
We are not at all insensitive to the financial burden this has on you and very sorry about your dog's very unfortunate condition.
Regards
OUTsurance