1 reviews | Active since Oct 2020
Outsurance could care less about the inconvenience caused
THIRD PARTY CLAIM. The guy that drove into my PARKED car (trying to show off) in front of my house , was driving a company bakkie insured by Outsurance. The guy knocked my car so hard it moved forward from where it was parked even with the handbrake pulled up. So currently i am in the process of a third party claim, the car was knocked so hard that the back wheel is bend in towards the petrol tank which is also skew now. the fender, bumper, back light and door is damaged. The lady that assisted me with the claim, tells me that their Panel beaters will fix it for me for R72500. Which they will pay. They will only pay the R72 500 and if THEIR panelbeaters find other things to fix they will fix it. On top of this, they say I must get the car to the panelbeaters myself, at my own expense. And with a back wheel thats bend you can only cause more damage to drive it like that, so i must get a tow truck to do that.( I'm in Milnerton the panel beaters in Retreat) This "accident" caused a huge inconvenience for me, my Husband and kids. I had to get back on the bus so that my children can be dropped at school with the other car. That is the reason why we had two cars so that i would have to take public transport in the midst of a pandemic, putting my health at risk ,now Outsurance wants to knock out a "dent" and i must just be happy with it. I want to be payed out for my car, as i have spent alot of money on that car and now i have to fix damages that is almost the value of my car AND MY CAR WILL NEVER EVER BE THE SAME AGAIN, we dont even know how THEIR panel beaters work, as far as i can see on Hellopeter this panel beating company doesnt have very good reviews. My other car is insured by Outsurance, but if this is how they treat third party claims i can only imagine how useless they would be, should i claim for the insured car. DEFINITELY CANCELLING MY INSURANCE WITH THEM, IF THEY DONT SORT ME OUT.
Thank you for raising your concerns with us and for giving us an opportunity to look into the matter.
Lebo our legal manager contacted you to address your concerns and to discuss the merits of the claim in detail. We can confirm you have accepted the offer and payment has been processed. Lebo discussed the towing with you and you advised him that you will arrange the towing.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for raising your concerns with us and for giving us an opportunity to look into the matter.
Lebo our legal manager contacted you to address your concerns and to discuss the merits of the claim in detail. We can confirm you have accepted the offer and payment has been processed. Lebo discussed the towing with you and you advised him that you will arrange the towing.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
