Outsurance consultant are not Fais aware mistreating clients

I took a cover/Policy with Outsurance in January 2020 for Home Contents. In May 2020 my other insurer cancelled my policy based on Loss ratio so when i went to Outsurane to look for alternative insurance for a Car they refused to cover based on recent cancellation i understood then Today they came back to me to notify me that they are canceling my Policy with immediate effect i Spoke to a lady by the name of Charity Mogale. I asked her the cancellation reason she said because my other insurer recently cancelled my policy and asked what logic does it make that cancellation was done in May but i took a cover with them in January so how is this relevant? I undertsand for a car and that why i didnt bother them with that. They are treating client unfair and according to their terms and conditions and Fais act client must be given 30days to look for alternative insurance but still i don’t understand why i am being cancelled.